Information, Linkages and Capacity Building (ILC) formerly - National Intake and Response

arbias has streamlined its Information, Linkages and Capacity Building (ILC) function for NSW and Victoria (and those enquiries from all other states and territories’) to have one point of access for referrals and enquiries.

This will give future referrers, and potential service users and their families a standardised, simpler level of access to our service irrespective of where you are with a consistent supportive response and follow up.

Some of the services provided include:

  • Provision of information
  • Secondary consultation
  • Direct referral to our services
  • Referral to ‘other’ external services within the ABI sector and general community.

When you call on the numbers listed below you will be greeted by a team member who will assist you.

The email address is This email address is being protected from spambots. You need JavaScript enabled to view it.

In the event that you call out of business hours, leave a message and a team member will as a ‘service guarantee’ get back to you on the next business day.

If you contact arbias on existing telephone numbers in either Victoria or NSW, that service will re-direct your call to our new hotline.

Information, Linkages and Capacity Building (ILC)
1800 272 427