Information And Referral

arbias has changed it’s Information and referral process to reflect the changing needs of NDIS for each individual  State. 

This will give future referrers, and potential service users and their families a simpler level of access to our respective State  services.

Some of the services provided include:

  • Provision of information
  • Secondary consultation
  • Direct referral to our services
  • Referral to ‘other’ external services within the ABI sector and general community.

When you call on the numbers listed below you will be greeted by a team member who will assist you.

Victoria: Phone (03) 8388-1222 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NSW: Phone (02) 9644-2869 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In the event that you call out of business hours, leave a message and a team member will as a ‘service guarantee’ get back to you on the next business day.


Neuropsychological Assessments

What is a Neuropsychological Assessment?

arbias has always placed a strong emphasis on the importance of an accurate diagnosis of ABI. It is equally important to identify how an ABI is impacting on a person’s thinking, behaviour and personality. Neuropsychological assessment makes it possible to better understand a person and then to work effectively with them towards achievement of their goals.

Neuropsychologists have specialist training in how the brain works and how it controls behaviour, thinking and personality. A neuropsychological assessment includes an interview, followed by a range of tasks designed to test specific areas of thinking such as memory, attention, concentration, learning, planning and problem solving, the ability to make decisions and to subsequently carry them through. The assessment includes completion of an interview, answering questions, paper and pencil tasks, puzzles and tests of memory.

A neuropsychological assessment usually takes two-and-a half to three hours to complete. Breaks are taken during the session and the pace can be varied to suit the individual.

After the completion of the assessment, the neuropsychologist will evaluate the results, taking into consideration the person’s age, background, history and reason for referral. A report is written that outlines the findings of the assessment, plus recommendations for what the person will benefit from. These results may then be discussed at another time during a ‘feedback session’ with the person and the original referrer and/or those people supporting the person.

More detailed information about neuropsychological assessments can be found in the arbias Guide to Neuropsychological Assessment for clients and family members (Download Adobe PDF 385kb).

Neurobehavioural Assessment

What is a Neurobehavioural Approach?

Each person with an ABI is different with varying level of needs, due to the severity and complexity of their neurological impairments, the impact this has on their activity levels and hence their ability to participate in daily activities.

The neurobehavioural approach is a person-centred approach which helps clients achieve the best of their ability through their community setting. It aims to reduce the needs for supports aiming to make a person more independent by working towards their goals.

In addition to a neurobehavioural assessment, arbias uses the invaluable information obtained from neuropsychological assessment to determine how best to tailor support and intervention to individuals with an ABI. In cases where behaviours of concern are impacting on a person’s or other people’s safety within the community, neuropsychological assessment assists in the development of behaviour support plans and interventions.


Brain Injury Awareness Week 11 – 17 August 2014


As part of Brain Injury Awareness Week arbias would like to offer interested parties  free posters to promote awareness of alcohol related acquired brain injury.  There are 4 types of awareness raising posters available in size A1:


-          A hangover for life

-          Is it worth a punt

-          How little is too much

-          Every binge drinking session is causing you damage


To order your free poster please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Don’t forget to include the number of posters required and the name of the poster.