Information And Referral

arbias has changed it’s Information and referral process to reflect the changing needs of NDIS for each individual  State. 

This will give future referrers, and potential service users and their families a simpler level of access to our respective State  services.

Some of the services provided include:

  • Provision of information
  • Secondary consultation
  • Direct referral to our services
  • Referral to ‘other’ external services within the ABI sector and general community.

When you call on the numbers listed below you will be greeted by a team member who will assist you.

Victoria: Phone (03) 8388-1222 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NSW: Phone (02) 9644-2869 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In the event that you call out of business hours, leave a message and a team member will as a ‘service guarantee’ get back to you on the next business day.


Neuropsychological Assessments

What is a Neuropsychological Assessment?

arbias has always placed a strong emphasis on the importance of an accurate diagnosis of ABI. It is equally important to identify how an ABI is impacting on a person’s thinking, behaviour and personality. Neuropsychological assessment makes it possible to better understand a person and then to work effectively with them towards achievement of their goals.

Neuropsychologists have specialist training in how the brain works and how it controls behaviour, thinking and personality. A neuropsychological assessment includes an interview, followed by a range of tasks designed to test specific areas of thinking such as memory, attention, concentration, learning, planning and problem solving, the ability to make decisions and to subsequently carry them through. The assessment includes completion of an interview, answering questions, paper and pencil tasks, puzzles and tests of memory.

A neuropsychological assessment usually takes two-and-a half to three hours to complete. Breaks are taken during the session and the pace can be varied to suit the individual.

After the completion of the assessment, the neuropsychologist will evaluate the results, taking into consideration the person’s age, background, history and reason for referral. A report is written that outlines the findings of the assessment, plus recommendations for what the person will benefit from. These results may then be discussed at another time during a ‘feedback session’ with the person and the original referrer and/or those people supporting the person.

More detailed information about neuropsychological assessments can be found in the arbias Guide to Neuropsychological Assessment for clients and family members (Download Adobe PDF 385kb).

Case Management

arbias case management services provide a person centred approach to assist clients to achieve their goals enabling them to participate within their community and maximise their level of independence.

This is achieved through a Neuropsychological Assessment which provides the arbias Case Manager, client, referrer, and family/support persons' the opportunity to understand the individuals needs due to the impact of their ABI and comorbid issues (mental health and alcohol and drug issues) so that they can work together to set and achieve goals across all life domains.

The case manager then assists in the coordination of appropriate services for the individual to enable them to achieve greater independence and community integration, whilst monitoring and reviewing their goals.

We provide support with navigating and understanding the NDIS service system. Fees apply for a Neuropsychological Assessment.

For information or to make an enquiry about this service please contact our NSW Office on (02) 9644-2869 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Brain Injury Awareness Week 11 – 17 August 2014


As part of Brain Injury Awareness Week arbias would like to offer interested parties  free posters to promote awareness of alcohol related acquired brain injury.  There are 4 types of awareness raising posters available in size A1:


-          A hangover for life

-          Is it worth a punt

-          How little is too much

-          Every binge drinking session is causing you damage


To order your free poster please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Don’t forget to include the number of posters required and the name of the poster.