Complaints

What you think about our services matters to us.

If you have a complaint or compliment about any aspect of the service we provide, then you have a right to:

  • Have your complaint/s resolved fairly, promptly, confidentially and without retribution and;
  • Be treated with respect, listened to and taken seriously.

If you have a complaint, refer in the first instance to the manager of the program. If the issue remains unresolved ask to speak to the executive manager, or phone (03) 8388 1222.

If you wish, a letter can be sent to:

The CEO
arbias Ltd
PO Box 5007
BRUNSWICK VIC 3056

The arbias complaints procedure brochure can be downloaded by following the link below:

arbias Complaints Brochure – download Adobe PDF (1.1 Mb)

If you wish to make a complaint about any community health or support service in Victoria or NSW, arbias is able to provide you with contact information and assistance in processing your complaint.

Alternatively, if you are located in Victoria, you can contact the disability services commissioner for assistance or advice.

Office of the Disability Services Commissioner
Level 30, 570 Bourke Street
MELBOURNE VIC 3000

Phone: 1800 677 342 (free call)
Phone: 1300 728 187 (local call)

TTY: 1300 726 563
Fax: 03 8608 5765

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Website: www.odsc.vic.gov.au
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If you are located in NSW, can contact the NSW ombudsman for assistance or advice.

NSW Ombusman
HSBC Centre, Level 4, 580 George Street
SYDNEY NSW 2000

Phone: 02 9286 1000
Phone: 1800 451 524 (Toll Free for areas outside Sydney Metro)
Fax: 02 9283 2911

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Website: www.ombo.nsw.gov.au